What we do
With gaming being a core component of SKYCITY Darwin, it is our belief that Host Responsibility is both good for business, because it is consistent with having a sustainable operation and most of all, the right thing to do.
We are aware that our business has the potential to contribute to negative social impacts in relation to both problem gambling and excessive alcohol consumption.
In line with our determination to contribute responsibly as a corporate citizen we are serious in our efforts to address these.
We have introduced a number of Host Responsibility initiatives to address problem gambling:
All SKYCITY Darwin staff, irrespective of their areas of operation, receive training in Host Responsibility, ranging from an introductory level of training for back-of-house staff, to specialist advanced training in the identification and handling of problem gambling for senior front-of-house staff and management. Training modules are developed in consultation with senior problem gambling treatment providers.
SKYCITY Darwin offers a self-exclusion option to customers who believe they may have a gambling problem. Under this option, customers volunteer to exclude themselves from entering SKYCITY Darwin or SKYCITY Darwin Gamin areas.
Find out more about our self exclusion policy.
Gambling Support Service
The Gambling Counselling Helpline is available on 1800 858 858, 24 hours a day, 7 days a week and this service is free, independent and confidential.
Contact details of other Problem Gambling support services in Darwin are:
Stickers on gaming machines and ATMs
All electronic gaming machines and ATMs at SKYCITY Darwin display problem gambling helpline telephone numbers.
"The secret to winning is knowing when to stop" awareness campaign.
"Go easy ... Gambling with more than just money?" educational campaign.
Information campaigns for customers that include posters, wallet cards and brochures, detailing the signs of problem gambling and where to seek help, are prominently displayed throughout our complex.
Clocks in gaming areas
Clocks are on display at all SKYCITY gaming venues.
Host Responsibility Management
At SKYCITY Darwin, we have a specific Host Responsibility and Compliance Manager who can be contacted on +61 8 8943 8767 or email@example.com.